POLICIES
Prices and services are subject to change without notice
pc perks
Our guests are the most important part of our business. To show our appreciation, we created pc perks. You will begin to earn pc perks with every visit.
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For every dollar spent, receive 1 Perk!
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Complete & Rebook Your Next Service Upon Checkout and receive 250 Perks!
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Refer a Friend and receive 1000 Perks!
Once you have earned 1000 Perks, receive $10 off your purchase of any of our amazing products!
appointments
At Pure Capelli Salon & Med Spa, we prioritize time and preferences. We kindly ask that you arrive on time to ensure a consistent and quality experience, as well as to respect the schedule of our other guests and your service provider. Please be aware that late arrivals may result in a shortened service or the need to reschedule your appointment. Thank you for your understanding!
cancellation policy
Please note that we require a 24-hour cancellation notice for all salon & spa services. Cancellations made less than 24 hours advance or “no-shows” may incur a 50% charge of the anticipated service amount. For ongoing no-shows, a credit card may be required on file along with a service deposit for future appointments. Additionally, specialty services require a 48-hour cancellation notice, and late cancellations or no-shows for these services may be charged 100% of the full-service price to the credit card on file. Thank you for your understanding!
clothing protection
If you're in your favorite shirt or dress, please be sure to hang it up. We suggest using a color robe for all color services, but be aware that color transfer may still occur. Pure Capelli Salon & Med Spa is not liable for any damage to clothing or accessories.
service guarantee
We will gladly adjust any service you receive within one week of the original visit. Please contact us as soon as possible if there is a problem with your service. No refunds or credits for service will be given but our stylist will ensure you are 100% satisfied with your result.
product returns
Haircare products unused or slightly used can be returned within 14 days of purchase with an original receipt for a credit refund, exchange or store credit. Any Makeup, makeup brushes, hairbrushes and tools may not be returned.
Boutique Merchandise returned within 14 days of purchase with an original receipt and store tags attached may be returned for a credit refund, exchange or store credit.
Merchandise returned within 14 days of purchase date without an original receipt but with store tags attached may be returned for a full exchange or store credit.
Jewelry can be exchanged within 5 days of the original purchase.
All Markdown items are final sale and cannot be returned or exchanged.
gift cards
All gift cards are considered final sale and no refunds will be given. Gift Card must be present for redemption, with the exception of egift cards.
gratuity
Gratuity is not included in any service, packages, or gift cards. As always gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we provide envelopes for your convenience. While we do not offer cash back you do have the option to leave gratuities with any credit card purchase.
extensions
Extensions are perfect for those looking for extra length, volume, dimensional color, and unique styling. Please call to schedule your extension consultation to determine pricing. A $25 fee will be charged at the time of the consult for time and will be applied to your hair purchase. Because extensions are individually picked, we will not offer any quotes over the phone or email. All extension purchases are final sale and cannot be returned. Extensions have additional at home maintenance care requirements to maintain results. Please consult with your stylist for ongoing care needs.