POLICIES
Prices and services are subject to change without notice
REWARDS
PROGRAM
Our guests are the most important part of our business. To show our appreciation, we created a rewards program with an automatic enrollment. You will begin to earn rewards with every visit. Your rewards can be redeemed for . This is our way of saying thank you for your loyalty!
APPOINTMENTS
At Pure Capelli Salon & Med Spa, we prioritize time and preferences. We kindly ask that you arrive on time to ensure a consistent and quality experience, as well as to respect the schedule of our other guests. Please be aware that late arrivals may result in a shortened service or the need to reschedule your appointment. you for your understanding!
CANCELLATIONPOLICY
Please note that we require a 24-hour cancellation notice for all salon services. Cancellations made less than 24 hours advance or “no-shows” may incur a 50% charge of the anticipated service amount. For ongoing no-shows, a credit card may be required on file along with a service deposit for future appointments. Additionally, specialty services require a 48-hour cancellation notice, and late cancellations or no-shows for these services may be charged 100% of the full service price to the credit card on file. Thank you for your understanding!
CLOTHING
PROTECTION
If you're in your favorite shirt or dress, please be sure to hang it up. We suggest using a color robe for all color services, but be aware that color transfer may still occur. Pure Capelli Salon & Med Spa is not liable for any damage to clothing or accessories.
SERVICE
GUARANTEE
We will gladly adjust any service you receive within one week of the original visit. Please contact us as soon as possible if there is a problem with your service. No refunds or credits for service will be given but our stylist will ensure you are 100% satisfied with your result.
PRODUCT
RETURNS
Haircare products unused or slightly used can be returned within 14 days of purchase with an original receipt for a credit refund, exchange or store credit. Any Makeup, makeup brushes, hairbrushes and tools may not be returned.
Boutique Merchandise returned within 14 days of purchase with an original receipt and store tags attached may be returned for a credit refund, exchange or store credit.
Merchandise returned within 14 days of purchase date without an original receipt but with store tags attached may be returned for a full exchange or store credit.
Jewelry can be exchanged within 5 days of the original purchase.
All Markdown items are final sale and cannot be returned or exchanged.
GIFT CARD
No refunds will be given for gift card purchases. Card must be present for redemption
GRATUITY
Gratuity is not included in any service, packages, or gift cards. As always gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we provide envelopes. While we do not offer cash back you do have the option to leave gratuities with any credit card purchase.
EXTENSIONS
Extensions are perfect for those looking for extra length, volume, dimensional color, and unique styling. Please call to schedule your extension consultation to determine pricing. A $25 fee will be charged at the time of the consult for time and will be applied to your hair purchase. Because extensions are individually picked, we will not offer any quotes over the phone or email.